Now that Julia fixed the problem with the client caused by her coworker’s mistake, she has the tough job of explaining to her boss what happened. Julia is smart enough to walk the fine line between understanding her coworker’s responsibilities and also showing some empathy for her situation. Watch this video to see just how well such tricky situations can be successfully dealt with!

Gabrielle presents three key questions you're likely to face when being interviewed for a job. Her advice is spot on.