Julia has now been promoted to lead a new markets campaign team, but with promotion comes new responsibilities. Unfortunately, one of her team members has made a mistake which could cost the company a lot of money. Being both firm and sympathetic has been proven to be an effective management style: watch and learn from Julia!

Paul, who has an Australian accent, shares what he's noticed about the differences between the English spoken in England and in the USA.

Gabrielle presents three key questions you're likely to face when being interviewed for a job. Her advice is spot on.