Now that Julia fixed the problem with the client caused by her coworker’s mistake, she has the tough job of explaining to her boss what happened. Julia is smart enough to walk the fine line between understanding her coworker’s responsibilities and also showing some empathy for her situation. Watch this video to see just how well such tricky situations can be successfully dealt with!

Sigrid introduces her series on English pronunciation and tells us why there isn't always just one "right" way to pronounce words.

Sigrid uses common household objects to explain two ways to pronounce the letter A.

Sigrid explains a third way to pronounce the letter "A." For the first two ways, see Sigrid explains: the letter A - Part 1 of 4.

Sigrid explains that "A" is also a very important one-letter word.

We're finally at the end of the letter "A." Sigrid talks about the unstressed sound of "A" in words, and gives us some examples. For other pronunciations, see parts 1, 2, and 3.

Sigrid looks at the letter "B" as followed by either a vowel or a consonant, and the sound of the double "B" as well.

Sigrid finishes telling us about pronouncing the letter "B." Here's part 1 in case you missed it.

Sigrid explains about the "hard" and "soft" sounds for the letter "C."

"D" is a voiced consonant that sounds a bit different depending on its context in a word or sentence.

Sigrid explains various sounds associated with the letter "E."

Let's learn about pronouncing the letter "F" in various contexts.

Sigrid talks about the hard and soft sounds for the letter "G", and gives us some practical examples with "G" at the beginning, in the middle, and at the end of a word.

Sigrid explains about pronouncing "I" in two different ways. It's easy to mix up a short "I" with a long "E" sound.

J has just one pronunciation, except for foreign words. It usually sounds like a soft "G."