Julia has now been promoted to lead a new markets campaign team, but with promotion comes new responsibilities. Unfortunately, one of her team members has made a mistake which could cost the company a lot of money. Being both firm and sympathetic has been proven to be an effective management style: watch and learn from Julia!

Julia's coworker made a mistake that could cost the company money. See how Julia takes charge of the situation and manages to reach a business compromise with a client. All that remains now is to figure out how to deal with her coworker...

Now that Julia fixed the problem with the client caused by her coworker’s mistake, she has the tough job of explaining to her boss what happened. Julia is smart enough to walk the fine line between understanding her coworker’s responsibilities and also showing some empathy for her situation. Watch this video to see just how well such tricky situations can be successfully dealt with!