Once more, the subject is "cover letter". In this second segment from Gabrielle, you'll hear some additional pointers and a brief summary of her advice at the end. Good luck!

Writing a successful CV, also called resume, is no easy task. Find out the basics of what should be included and how to accomplish this task.

Now that Julia fixed the problem with the client caused by her coworker’s mistake, she has the tough job of explaining to her boss what happened. Julia is smart enough to walk the fine line between understanding her coworker’s responsibilities and also showing some empathy for her situation. Watch this video to see just how well such tricky situations can be successfully dealt with!

Julia has now been promoted to lead a new markets campaign team, but with promotion comes new responsibilities. Unfortunately, one of her team members has made a mistake which could cost the company a lot of money. Being both firm and sympathetic has been proven to be an effective management style: watch and learn from Julia!

Back at home, Julia is wondering if her job interview will ultimately prove to have been a success. Impatiently she is waiting for an answer when suddenly the phone starts to ring...