Pat Durbin of Planview® is the co-author of the book Taming Change with Portfolio Management. He explains the basic concept and talks about the advantages for businesses when putting it to use.

Now that Julia fixed the problem with the client caused by her coworker’s mistake, she has the tough job of explaining to her boss what happened. Julia is smart enough to walk the fine line between understanding her coworker’s responsibilities and also showing some empathy for her situation. Watch this video to see just how well such tricky situations can be successfully dealt with!

Julia's coworker made a mistake that could cost the company money. See how Julia takes charge of the situation and manages to reach a business compromise with a client. All that remains now is to figure out how to deal with her coworker...